Services
Retail IT provides best-of-breed retail management software. We also believe in in offering end-to-end solutions. To achieve this we provide a wide range of professional services to help you maximise your ROI on the retail software you choose.
- Consulting and project management
- Technical & installation services
- Training
- Helpdesk support
- Bespoke development
As a result, our offering is as hands-off (or hands-on) as you choose from a technical point of view. We will adapt to your requirements; our goal is to be as easy as possible to work with.
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Consulting and project managementOur team of retail software consultants will work with you every step of the way to perform a complete analysis of your business and associated business processes. Some of the areas that we will cover include elements like business processes, data definition, reporting requirements, etc. This in turn will drive a solid and structured approach to the way we deploy your new system.We believe that the key to any successful project relies on the team behind it. Our team have worked on a wide range of projects ranging from small independent retailers to completing large and complex international projects - but most importantly our team is personable, professional and adaptable. Our exposure to a wide range of very different retailers and their needs has allowed our team to really learn how to maximise the software and its potential to improve our customers businesses. We, in turn, pass on all the valuable best working practises and experience that we have gained over the years. We utilise industry standard approaches to project management (including a robust Prince II process) and we have learnt that communication is key to a successful implementation. In short, our approach is that your transition to our retail software is smooth and that you can gain maximum return on investment in the shortest possible timeframe. |
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Helpdesk and supportWe know what it’s like to be on the other side of the counter and with this in mind, we provide a simple approach to our support service - it’s available 7 days a week, 365 days a year. Our helpdesk team is professional, but importantly they bring a human touch to the difficult business of support! Our entire team is certified in the software packages that we provide and they are equipped with a comprehensive set of technical tools to provide you with the best possible support and resolve issues as quickly as possible. Transparency and flexibility in this area is key and to achieve this, we provide our customers with a number of ways in contacting our helpdesk; phone, email, web portal. In all cases, nominated members of your organisation will receive automated emails alerting you to when a issue is raised by one of you staff members and updating you when a issue is resolved. Our web portal allows you to generate a reports on support issues and allows you to keep tabs of your company and our performance. To complement our software support, we also offer a hardware support package for complete peace of mind. Our hardware support partner, Esteem, allow us to provide next day support, 7 days a week covering the UK and Ireland. Please download our brochure for more information. |
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TrainingBecause we understand the nature of the retail market and that each retailer is different, we offer a number of flexible training options for our customers. During the consulting stage of a project, our team will work together with you to design a customised training program based on your business processes.We do this as part of our commitment to your ROI so the training is focused and your staff will see the benefits of what our solutions can offer you. Achieving staff buy-in to your new solution is a must, and we take care to explain the benefits to your team! We offer training courses at our fully equipped training centre, at your place of business, online or even in a live retail environment. We also offer regular refresher courses, tailored to your needs. We offer hands on training with the system customized with your data and requirements, and scenario-based training with real life situations and how the system can handle these. Prior to training, we conduct a full UAT (User Acceptance Test) where you work with the consultant to tailor the system to your needs. During training, you will be able to see these applied changes and work with the system, as it would be when you go live. And if you need a refresher or reminder at any time, simply pick up the phone and we'll be there to help. |
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Software developmentSometimes our software solutions are just part of your retail software bigger picture and this means that you may want to get our software to talk to other packages. Whether it be e-commerce, accounts package or even ERP, the business rules remain the same - to automate processes to enable you to save time and money. Your requirements may range from straightforward integration projects to the development of wholly new functionality. That’s where our consultants and developers step in - we work out your exact requirements with you and go and make the software deliver results for you. |
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TechnicalOur entire team is passionate about technology and what it can do for our customers, and this passion shines through in some of the technical hurdles we have overcome, but at the end of the day, someone still has the mundane task of putting your till together and putting it together well! And once again that’s where we come in, offering a wide range of technical services to meet all our customer needs, right from system building and installation to onsite repairs and fixes.Our team are knowledgeable, personable and, most importantly, understand retail. |
