Support

Support

We strive to build long-term relationships with all our customers. Reliable, timeous support is critical to this partnership. We constantly strive to improve and enhance the quality of our support.

Our support centre focuses on analysing and resolving  issues that arise and also provides guidance to help our clients maximise the return on their investment.

Our support operates 24/7 and is staffed by engineers who are certified in all of our software solutions.

In addition to comprehensive telephonic support, we use the latest technologies to remotely connect to our clients pc’s within seconds. This allows us to solve critical issues quickly and give them complete peace of mind that their business is functioning properly.

All heldpesk incidents are logged into our CRM support database. This enables us to have complete transparancy within the company and allows us to collaborate more complex issues.

There are 3 ways in which to contact our helpdesk